Whatever you do just stop using the handset right now. We are working closely with our partners to ensure the replacement experience is as convenient and efficient as possible.' 'We acknowledge the inconvenience this may cause in the market but this is to ensure that Samsung continues to deliver the highest quality products to our customers. Samsung stated in their press release that the recall will begin in the coming weeks so you need to make sure there is no risk to you, your home or other locations until you are able to swap it out. Since the battery can not be removed, I would also store this device in a secure spot so that if it was to spontaneously combust it will not cause bodily or property damage. So what do you do if you have a Galaxy Note7?įirst - do not plug it in for charging anymore and keep the device turned off. Just to give you an idea of what can happen to a Galaxy Note7 when the battery catches on fire just check out this YouTube video from Ariel Gonzalez:Īs you hear him say in the video the device was just plugged in for a short while to charge and after unplugging it he was about to attach it to his waist when it caught fire. Samsung reports there have been 35 individual cases of fires related to the Note7's battery which have been reported so far and they are in the process of examining batteries from their suppliers to see if other affected units might be in the marketplace. The issue, according to Samsung, is a bad battery cell in the 3500 mAh non-removeable battery in the phones. Early today Samsung issued a press release announcing they have decided to stop sales of their new Galaxy Note7 phone due to a battery issue and will do a voluntary recall of the devices that have already been sold.

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